AI-generated review responses launching in Reputation Management
What is it?
Artificial intelligence has been integrated into the Manage Reviews functionality in Reputation Management to allow users to create a review response using AI-generated content quickly.
This feature works for accounts with Reputation Management Pro that have either Google or Facebook connected.
Why is this important?
Streamlines the process when you want to respond quickly to a review on Google or Facebook to save time, improve the ease of content creation, reduce research needed, and allow users to interact with their audiences faster.
How does it work?
Go to the Reputation Management dashboard then click "Reviews" --> "Manage Reviews" in the main menu. Filter reviews by Google or Facebook and "Without Responses" to display the reviews that require a response. Look for the "Suggest Response" and select that:
After clicking "Suggest Response," the AI will generate a response:
After the AI response is generated, the user can make edits or changes. If the user is satisfied with the response, click the "Respond" button.
When is it available?
Released in January 2023 to all clients that have Reputation Management Pro activated.