Sending a Loom is more efficient than typing long emails. With Loom, you can capture your screen, voice, and face and instantly share your video in less time than it would take to type an email.
Quick videos help replace the cumbersome task of taking screenshots and annotating instructions when reporting bugs or changes.
With customers from all over the world, we have a very diverse user base. When our customers are dealing with an issue and request support assistance, we ask them to record a quick video showing us what they see. A quick video divulges far more context than written text or a few screenshots, and this allows us to quickly identify the issue and provide a faster solution. Tickets solved on the first reply go up, response time goes down - it’s a win-win for everyone involved!
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