What is the process to cancel?
First, we ask to abide by the 30-day Cancelation Policy. This can be found by searching the FAQs.
When you decide you no longer need marketing services, please notify our team as soon as possible so we can make the proper adjustments with Accounting.
Our team will work up until the last day of management (recurring billing date but not further as payments have been stopped).
At that moment, the Ads will be turned off for Ad Spend Safety. The client will still have access to all of their targeting, creatives, copy, and data as the campaigns were built directly in their Business Manager/Ad Account. The client can easily log in and turn these back on at any moment they wish.
The reason our team shuts these off is so there is no confusion and no Ad Spend being used without the client's 100% approval.
If the client wishes to have the campaigns remain on, they will have to share this with our team